Is there a free trial of the paid plans?
Yes! There is a 15-day free trial, sign up here to try it!
What’s a source?
A source is a connection between a Specify repository and a file containing a type of design data Specify is collecting (e.g., a Figma file used to collect colors). According to your plan, the number of sources you can create will vary.
What’s a repository?
A repository is a place where you can collect all your design data in Specify. According to your plan, the number of repositories you can create will vary.
How can I monitor my billing?
You can track your billing in your Specify workspace settings.
Where can I find my billing history or change my plan?
You can access your plan information and view past charges in your workspace settings > billing. You can access your settings by clicking on your avatar in the top right corner of the app.
From here, you can:
View and change your plan
Update your credit card
Update the email to which we send invoices
View billing history, past invoices, and charges. We'll also show if a charge is failed or past due.
How do I cancel my subscription?
You can always cancel your subscription by going to your workspace Settings > Plans. Once your plan is canceled, it will last until the end of the current month/year.
When does my subscription renew?
Your subscription automatically renews either monthly or annually. You can see the renewal date and amount in your workspace Settings > Billing.
Can I get a refund? How?
You cannot get a refund. You can however cancel your plan at any time. Fees will be charged for the current month/year.
How can I contact your support?
For any questions related to billing, please contact billing@specifyapp.com.
How can I renew my subscription?
You can renew your subscription from your workspace settings: Settings > Workspace > Plans.